We collect the minimum information needed to respond properly and improve the usefulness of our work.
Who we are
AI Design Labs is a Melbourne based consultancy. This policy explains how we handle personal information collected through our website, field notes, scorecard, email, booking links, and related services.
What we collect
We may collect personal information when you contact us, subscribe to field notes, complete a scorecard, book a call, or work with us. This may include:
- your name, email address, organisation, role, and contact details
- information you choose to share in messages, calls, forms, scorecard answers, or project briefs
- field notes subscription preferences and engagement data from Beehiiv
- booking details from scheduling tools
- basic website usage information if analytics are enabled
We do not ask you to provide sensitive information through the website or scorecard.
How we use it
We use personal information to respond to enquiries, send requested updates, provide scorecard results, prepare calls or proposals, deliver services, improve our website and content, and keep reasonable business records.
Scorecard information
If you complete an AI Design Labs scorecard, your answers may be used to calculate your readiness result and understand the kind of support your organisation may need. If the scorecard includes an email step, we may send you your result and relevant follow-up material.
Field notes and third-party tools
Field notes may be hosted on Beehiiv. If you subscribe or interact with field notes, Beehiiv may process your information under its own privacy terms. We may also use reputable providers for hosting, email, scheduling, analytics, and business operations.
Disclosure
We do not sell personal information. We may share it with service providers who help us operate the website, field notes, scorecard, email, scheduling, analytics, or client work. Some providers may store or process information outside Australia.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We keep information only for as long as it is useful for the purpose collected, required for business records, or required by law.
Access and correction
You can ask to access or correct personal information we hold about you. You can also unsubscribe from field notes emails using the unsubscribe link in those emails.
Questions or complaints
Contact us at reach@ai-designlabs.com. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.